Within the first 5 seconds on the telephone, you and your employees establish your company’s image with clients and prospects. With each minute that passes in conversation, either strengthen a caller’s confidence… or weaken your professional integrity.
In short, you and your employees’ telephone skills can make or break your business.
1. When you’re on the phone with a client, you’re playing the roles of a good-will ambassador, problem solver, public relations representative, and more. Whether you are having a good day or a bad day, your telephone call is a performance that should leave your client feeling positive about you.
1. When you’re on the phone with a client, you’re playing the roles of a good-will ambassador, problem solver, public relations representative, and more. Whether you are having a good day or a bad day, your telephone call is a performance that should leave your client feeling positive about you.
